Thank you for choosing UGFlash Food for your food delivery needs. Below are our Shipping and Cancellation policies to ensure a seamless and enjoyable experience for our valued customers:
Shipping Policy:
Delivery Areas: UGFlash Food currently delivers within a specified radius from our partnered restaurants. To check if your location falls within our delivery area, please enter your address on our app or website during the ordering process.
Delivery Time: We strive to deliver your orders promptly. The estimated delivery time will be provided to you during the checkout process and may vary based on the distance of the delivery location and the restaurant's preparation time. While we make every effort to adhere to the estimated time, unforeseen circumstances such as traffic conditions or extreme weather may occasionally cause delays.
Delivery Charges: UGFlash Food applies a nominal delivery charge to cover the cost of the delivery service. The exact delivery fee will be displayed during the checkout process, and it may vary depending on the distance between the restaurant and the delivery address.
Order Tracking: You can track the status of your order in real-time through our app or website. Once your order is confirmed, you will receive updates on its preparation, dispatch, and estimated time of arrival.
Cancellation Policy:
Order Cancellation by Customer: As a customer, you have the option to cancel your order before it has been accepted by the restaurant. You can do this directly through the app or by contacting our customer support team. If the order has not been accepted by the restaurant, you will receive a full refund. However, if the restaurant has already started preparing your order, we may not be able to process the cancellation.
Order Cancellation by UGFlash Food: In rare cases where the restaurant is unable to fulfill your order due to unforeseen circumstances such as unavailability of ingredients or sudden closure, UGFlash Food reserves the right to cancel your order. In such instances, you will be notified promptly, and a full refund will be issued to your original payment method.
Refund Policy:
Failed Delivery: If, for any reason, we are unable to deliver your order to the specified address within a reasonable time frame and it is deemed a failed delivery, you will receive a full refund.
Quality Issues: UGFlash Food is committed to delivering the highest quality food to our customers. In the unlikely event that you receive an order with quality issues or incorrect items, please contact our customer support team within a reasonable time. We may offer a refund or replacement at our discretion.
Please note that the refund process may take a few business days to reflect in your account, depending on your bank or payment provider.
For any questions or concerns regarding our Shipping and Cancellation Policy, please don't hesitate to reach out to our customer support team via [email protected].
UGFlash Food reserves the right to modify or update this policy at any time without prior notice. It is recommended to review this policy periodically for any changes.
Thank you for choosing UGFlash Food, and we look forward to serving you with delicious meals and excellent service!
UGFlash Food Team URL: https://food.ugflash.com
Email: [email protected]
